Updated October 2020

Visitor Policy

As events continue to evolve during the pandemic, we will adhere to guidelines and mandates from our local state departments of public health regarding visitation orders.

  • All visitors must pass a health screening, including temperature taking, and answer a Covid questionnaire. Anyone exhibiting symptoms of illness will not be permitted into our communities. 
  • All visitors must provide name and contact information that may be used for Contact Tracing purposes.
  • Everyone who enters must follow our Virus Protection Control Protocols which are posted at Reception and throughout our communities.

Family Visits

Please go to your individual community Visitor Guide webpage for specific instructions regarding visiting hours, safety precautions and easy on-line scheduling. For family members who cannot visit in person, we continue to boost spirits and maintain emotional connections by connecting families and their loved ones via virtual visits on SKYPE and FaceTime, as well as helping to arrange phone calls.

  • In SLR’s Massachusetts communities, family visits are allowed inside resident apartments, and in designated indoor and outdoor visiting spaces.
  • In Connecticut, family visits are allowed inside resident apartments and outdoors.
  • In New Hampshire, due to continuing state-mandated restrictions, we are not able to accommodate indoor family visits. The only exceptions are for residents who are under active end-of-life hospice care, and for new residents who need assistance moving into a community.

Throughout the pandemic, our communities have created opportunities for outdoor engagement through window, porch, gazebo and tent visits that maintain physical distancing. We organized uplifting car parades and helped families post messages outside their loved one’s apartments. Our associates continue to work hard to provide residents with opportunities for companionship, enrichment and compassionate care. Maintaining their quality of life, not just their physical safety, during these trying times is an important focus.

Professional Visitors

All SLR communities continue to allow essentialmedically necessary visitors, including physicians, hospice agency personnel, visiting nurses, Physical and Occupational Therapists, and private home health care aides to enter the building.

Our in-community salons are open, and podiatrist and other services are up and running again.

Credible Coronavirus Information & Resources

Telehealth Medicine

Numerous healthcare professionals continue to discourage in-person visits for non-crisis medical issues, therefore, all of our communities are helping to facilitate Telehealth visits.