Local senior community recognized for exemplary commitment to quality
WESTFIELD, MA – October 26, 2015 — Armbrook Village recently announced that it has received the 2014-2015 “Excellence in Action Award” from the National Research Corporation which recognizes senior living and long-term care organizations across the country that achieved high levels of customer satisfaction.
The customer satisfaction results were based on a survey of residents and families conducted last year by My InnerView, a division of the National Research Corporation. The independent and assisted living community achieved an overall customer satisfaction level that falls within the top 10% of organizations across the country, in terms of the number of respondents rating the community as “excellent” in answering the question, “What is your recommendation of this community to others?”
“At Armbrook Village, resident quality of life is our primary job. Every team member here believes in this,” explains Beth Cardillo, Executive Director of Armbrook Village. “It is this commitment that truly makes Armbrook different from other senior communities and it is an privilege to be acknowledged for it.”
Armbrook Village was one of only 7 Massachusetts independent and assisted living communities to be recognized.
“The team at Armbrook Village has a relentless energy and dedication to providing a comfortable, supportive and culturally enriching home for the residents who live here, “ said Robert Larkin, President of Senior Living Residences, the professional management company that oversees day-to-day operations at Armbrook Village. “Beth and her team should feel honored.”
Armbrook Village recently partnered with the City of Westfield to make Westfield the first Dementia Friendly City on the east coast of the United States. Armbrook Village Senior Community and features independent senior apartments, supportive assisted living and a Compass Memory Support NeighborhoodⓇ allowing residents to stay within the same campus as their needs change over time. Learn more about Armbrook Village and the Dementia Friendly Westfield project at www.ArmbrookVillage.com