*To protect privacy, names and photos are not actual.

Tara’s Story

Finding the Right Fit and the Right Values at Senior Living Residences

Last year my parents’ health issues had declined to a point where we needed to look into a more supportive living option. Dad was suffering with complications from his leukemia and Mom’s dementia was progressing. We made the decision to tour several Assisted Living communities in the area. After comparing costs, Dad was set on moving into one particular community that I was unsure about. Trying to be supportive, I went with his wishes and moved both of my parents in.

The Wrong Fit from the Start

The community’s monthly cost seemed to be lower than the competitors in the area. This is because the community billed on a “tiered pricing” or “a la’ carte” structure, meaning that my parents would initially pay a lower monthly fee but be charged above that fee for additional levels of service as they were determined necessary by the staff. I had trusted that the assessment and service care plan done before they moved in would place my parents in a level of care that would cover their complex medical needs but I soon realized that wouldn’t be the case. 

Surprise Monthly Bills

We didn’t have much say over what services the nurses were recommending. I was constantly catching new undiscussed fees on my parents’ monthly bills. When my father had completed physical therapy sessions ordered by his doctor, I had to fight to have his care plan and monthly bill reflect his reduced care needs. In fact, I was having to monitor their constantly fluctuating monthly bill line-by-line with a fine tooth comb. After fighting to receive over $4,000 in billing reimbursements, my parents and I knew it was time to leave this community behind. 

Making the Move to a Senior Living Residence

It was a breath of fresh air from the start when my parents moved into a Senior Living Residences community. The company prides itself on being transparent and I couldn’t agree more. The assessment was honest, not contrived. The community’s pricing structure was straight-forward. With their Personalized Care Package pricing structure, everything is based on the specific personal care needed by my parents. Everything detailed in my parents’ service plan was included in one easy-to-read monthly bill. There were NO surprises. If/when my parents would ever need more advanced care services like continence care or the SAMM program (Self Administered Medication Management), I understood that those services would be made available at an additional cost and I knew exactly what that cost would be.

I was always kept in the loop on their individualized care plans, and any upcoming recommended changes. You have no idea how nice it is to no longer find surprises on monthly bills.