Meet the Team at Heights Crossing Senior Living in Brockton

At Heights Crossing, our team is like one big family, and we pride ourselves on the close bond between our residents and staff. We’re proud to say that many of our associates have worked at Heights Crossing for more than 10 years, with several of our team members celebrating 20 years of service with us.

Staff Directory

Peter McConnell
Executive Director

Leeanne Venuti
Director of Community Relations

Jeff Marterer
EnrichedLIFE Director

Reggie Whalen
Director of Compass Programming

Bras Teixeira
Director of Dining Experience

Matt Desrosiers
Director of Buildings & Grounds

Annmarie Tatelbaum
Resident Care Director

We asked our associates…

What skills does it take to be in your position?

Empathy and being able to care for seniors are the most important skills it takes to be an Executive Director at Heights Crossing but also the ability to communicate to associates is vital in order to provide the best quality of life and care for our residents.

– Peter McConnell, Executive Director

“I think the skill most needed in this role is being a good listener, hearing each person’s story as their own and honoring that this is a personal journey for each and every person we interact with. Setting intentions to be present for each phone call, meeting, interaction. It is easy to get busy and a practice of focus with each person will not only make them feel valued, but will also help you understand how to be supportive to all. I would also like to add that my FAVORITE part of my job is watching a resident move in and see them have a new beginning they didn’t expect- a new interest (like a an art program), new friendships, new companions. I love seeing the residents surprise themselves and open up”

-Leeanne Venuti, Director of Community Relations

“To be successful in a position like mine, you should be patient, kind, empathetic, be able to recall a million details and be organized. You also have to want to work with seniors; I am just drawn to elderly people! They are always on my radar, no matter where I am. If I’m at the restaurant, the supermarket, or at the beach.”

– Annmarie Tatelbaum, Resident Care Director

“The skills it takes to be in my position are creativity, sense of humor, compassion, patience, and infectious enthusiasm. Having an interest in everything and a willingness to share it is so important and is what really makes my job more than just a job!”

– Jeff Marterer, EnrichedLIFE Director

“Open communication with families, physicians, residents, associates & the community. Organization. Flexibility. Things change quickly in our Compass Neighborhood, and you must be able to change along with it. We work with many personalities and you must be able to relate and build trust with your team to create a secure, well developed program. A sense of humor!! Seniors are incredible to center your work around; they have so much to share and continue to teach me compassion, history, strength, dignity and offer me their friendship daily.”

– Reggie Whalen, Director of Compass Programming