Meet the Team at Heights Crossing Senior Living in Brockton

At Heights Crossing, our team is like one big family, and we pride ourselves on the close bond between our residents and staff. We’re proud to say that many of our associates have worked at Heights Crossing for more than 10 years, with several of our team members celebrating 20 years of service with us.

Staff Directory

Peter McConnell
Executive Director

Katie Lynch
Director of Community Relations

Claire Flynn
Director of Business Administration

Debbie Mekler
EnrichedLIFE Director

Reggie Whalen
Director of Compass Programming

Bras Teixeira
Director of Dining Experience

Paul Tantillo
Director of Buildings & Grounds

Annmarie Tatelbaum
Resident Care Director


Heights Crossing is professionally managed by Senior Living Residences, ranked #2 in The Boston Globe’s 2023 List of Top Places to Work in Massachusetts and Great Place to Work® Certified! To be recognized is an extraordinary honor, made so much more special because these achievements were based on direct input from our associates.

Join our Team, Share our Passion

We asked our associates…

What skills does it take to be in your position?

Empathy and being able to care for seniors are the most important skills it takes to be an Executive Director at Heights Crossing but also the ability to communicate to associates is vital in order to provide the best quality of life and care for our residents.

— Peter McConnell, Executive Director

“To be successful in a position like mine, you should be patient, kind, empathetic, be able to recall a million details and be organized. You also have to want to work with seniors; I am just drawn to elderly people! They are always on my radar, no matter where I am. If I’m at the restaurant, the supermarket, or at the beach.”

— Annmarie Tatelbaum, Resident Care Director

“Open communication with families, physicians, residents, associates & the community. Organization. Flexibility. Things change quickly in our Compass Neighborhood, and you must be able to change along with it. We work with many personalities and you must be able to relate and build trust with your team to create a secure, well developed program. A sense of humor!! Seniors are incredible to center your work around; they have so much to share and continue to teach me compassion, history, strength, dignity and offer me their friendship daily.”

— Reggie Whalen, Director of Compass Programming

“The Director of Business Administration is accountable for a number of tasks in the community, but they also help determine the culture and mood of the community by the way they carry out their daily duties and interactions. An effective administrator remembers this and approaches everything they do with sincerity and the good of the residents and associates in mind. Whether the administrator is dealing with an unhappy resident, a concerned family member, or a frustrated employee, showing understanding and kindness is always the right approach. Assisted living administrators must be forward-thinking, compassionate, organized, reliable, and patient.”

— Claire Flynn, Director of Business Administration