Hear from our Farmington Station Families
“There is never a feeling that my Mom isn’t safe.”
“We love Farmington Station. The ladies at the front desk are always smiling and friendly whether you’re coming or going. They chat with my Mom when I take her out for dinner and are happy when she “steals” their mints.
My Mom is in the Compass Memory Care Neighborhood. Her room is big and bright with a wall to wall window that she can look out every day and see mother nature, or wave at the people trekking past on the half mile path that goes around the building. Curtains and artwork and mirrors were hung for us, and done really quickly so she felt at home as soon as possible. It is always so clean and the staff is very friendly and knew from day one who I belonged to when I visited. The common areas are decorated for whatever holiday, and even the staff dresses up. Christmas was so joyful. Colorful plates and cups are set at the tables and they use cloth napkins. Better than I get at home. There is a monthly calendar displayed of all the daily activities. Every day is filled. They tell me my Mom is a really good bowler – true it’s Wii bowling but my Mom? Bowling? She’s doing things we would never expect.
Here’s what sold us. As we were touring the facility with Frank he was greeted by everyone – staff and residents – and he called each of them by name. That meant to us that he was not just a sales guy in the front office. One couple even stopped us to tell us this was the third place they had tried and was the best. In the Compass Neighborhood, the four women seated at the first dining table were more than happy to tell me how they loved it there. I have five siblings and I think we all emailed or texted Frank frequently in that first month. He responded to all of us with patience and reassurance and he still is to this day.
Farmington Station has been uber sensitive with the COVID-19 protocols and have kept the families informed every week of their policies and practices. There is never a feeling that my Mom isn’t safe.
Thank you all at Farmington Station for keeping my Mom happy and healthy!”
– Nancy Propfe
“Farmington Station Staff,
I wanted to congratulate you all and thank you for being the true heroes that you are. You all have done a great job keeping our loved ones safe, during this difficult time. I would also like to thank Frank for keeping us informed and always answering any questions that we have. In addition, I would like to thank Ana for her kind and caring demeanor with all the residents. I have witnessed her interact with many residents including my loved one. She presents folks with a sense of understanding and calmness that we all need at this time. Please stay healthy and Stay safe.”
– Lawrence Myers
“We are so pleased with the care and attention my Mom is receiving there in their Compass Neighborhood, their memory care unit. The staff are attentive, professional, and friendly. Frank Rende is a great ambassador and is always there to answer questions.”
– Clare Long