Armbrook Visitor Guide

Updated 3/31/21

Family Visiting Guidelines at Armbrook Village in Westfield

Families can schedule visits with their loved ones inside the resident apartment or in our designated visiting spaces during our set visiting hours, as long as we do not have any cases of Covid-19 in the community. Should our community have an active case of the virus, we may need to limit some visits, such as in-apartment visits, and adjust our Visiting Plan accordingly. All families would be notified. At all levels of visitation, compassionate care visits are considered essential and will be allowed. (This includes but is not limited to visits for anyone on active end-of-life hospice care, and for new residents who need assistance moving into a community).

Visits must be scheduled in advance, so please use the buttons above to sign up. We recommend that any guests visiting together are from one household.

Please note: Due to the state-mandated travel ban, if you are traveling to MA from another state other than those deemed low risk, you are asked to self-quarantine for a two-week period or produce a negative Covid test. More information can be found here: https://www.mass.gov/info-details/covid-19-travel-order

In order to keep them safe for everyone, we are asking that families please adhere to the following state-mandated guidelines:

  • All family visitors be screened for fever or respiratory symptoms.
  • At your screening, we will also collect contact information from each visitor, in the event that we need to contact you later because of any potential exposure to the virus.
  • Any individuals with symptoms of COVID-19 infection (i.e., fever equal to or greater than 100.0 F, cough, shortness of breath, sore throat, myalgia, chills or new onset of loss of taste or smell) will not be permitted to visit with a resident.
  • Residents will continue to have a health screen every day, including taking a temp; If any resident is off baseline or not feeling well, we will ask you to reschedule your visit.
  • The new guidance also limited on-premise visits to no more than two individuals for each resident. We recommend that guests visiting together are from one household.
  • A resident who is suspected or confirmed to be actively infected cannot be visited, although you may visit any resident who has recovered.
  • Both residents, and visitors must wear a face mask for the duration of the visit. A visitor must remain at least six (6) feet from the resident and attending staff member(s) at all times during the visit.
  • If any visitor develops COVID symptoms within 48 hours of their visit, they must report these symptoms to us immediately so that we can institute contact tracing measures.

Everyone’s safety, including yours, your loved ones’ and our associates’, will remain our highest priority throughout these visits. If you have any questions please feel free to call or email us! We appreciate your support and cooperation throughout this time.

Plan a Virtual or In-Person Tour of our Community

During these unprecedented times, we continue to work with families and our professional referral partners to accommodate seniors who have an immediate need for a more supportive living arrangement.

Take a Virtual Tour

Take a Photo Tour

Schedule a Modified Visit or Virtual Tour

Move-In Guidelines

Review Our Covid-19 Protocols

Armbrook Village
551 North Road, Westfield, MA 01085
413.568.0000 | info@armbrookvillage.com