BRAINTREE, MA — Senior Living Residences (SLR) of Braintree, MA has been announced as a recipient of both the 2019 Customer and Employee Satisfaction Awards from healthcare-intelligence firm NRC Health. These awards recognize senior-care organizations across the country for creating an outstanding care experience for their customers, and for engaging and inspiring their associates.
Only four Independent Living, Assisted Living, or Skilled Nursing organizations earned this remarkable distinction. Winners were selected according to the results from NRC Health’s 2018 Resident and Family Experience Survey and Employee Experience Survey.
To qualify, SLR had a high percentage of respondents willing to recommend their assisted living and memory support communities to friends and family, as well as a high percentage of associates willing recommend their locations as a place to work. These measures are known as Net Promoter Scores (NPS), which strongly correlate to customer satisfaction, enduring loyalty, employee engagement and job satisfaction.
“Our organization is founded on what we call our Right Values, which put Resident Quality of Life as our principal goal, followed by a commitment to ensuring our associates feel valued and empowered,” said Tadd Clelland, Vice President of Senior Living Residences. “Receiving such positive feedback reinforces the meaningful and lasting impact our values have on the people we serve; residents, their family members and our associates.”
“These organizations have dedicated themselves to creating an enriching experience for the people they serve,” said Stephanie Kolbo, NRC Health’s Vice President of Business Development. “As the survey results show, their efforts have not gone unnoticed by residents, family members, and associates. It’s NRC Health’s pleasure to recognize their achievement.”
For more than 25 years, Senior Living Residences (SLR), based in Braintree, has been at the forefront of developing and providing service-enriched independent living, assisted living and Alzheimer’s care options for seniors in New England. SLR currently operates 16 senior communities throughout Massachusetts and New Hampshire. More information about Senior Living Residences and their Compass Memory Support Neighborhood® can be found at www.SeniorLivingResidences.com.