Our community is committed to enhancing resident quality of life and as a way to ensure that this expectation is met, our residents and their family members are sent an annual satisfaction survey. In order to keep responses and comments as authentic and unbiased as possible, we partner with an independent customer satisfaction survey company, National Research Corporation, to administer and collate the surveys, and survey respondents' identities remain anonymous.
All responses are received and verified by National Research Corporation and converted to an an easy-to-understand scale of 1 to 5, with 5 being the best score. These scores are used directly to calculate the Resident and Family Rating you see displayed on our website.
Should you have any questions about our Resident and Family Rating or our Customer Satisfaction Survey Program please email us.